Customer Service Representative

You have the skill. You have the talent. All you need is a home that deserves it. Hurricane Express can be that home.

At Hurricane Express, you’ll work with an enthusiastic and welcoming team of fellow professionals, all focused on providing the best customer service in the industry. We look forward to seeing what you can accomplish with us. Learn more about what we offer today.

Colcord, OK

Hurricane Express is a growing company seeking a dedicated Customer Service Representative.

As a Customer Service Representative (CSR), you will play a vital role in ensuring clear and efficient communication between customers, drivers, and dispatch. Serving as the primary point of contact for key customers, you will help coordinate shipments while upholding our commitment to service excellence. If you are looking for a company with strong growth potential and a role that offers significant responsibility, we encourage you to apply today.

Pay & Details

$15.00 - $20.00 per hour
Health, dental, and vision insurance
401(k)
Paid time off
This position is located in Colcord, OK (near Siloam Springs, AR) or could work out of our new office in West Springdale, AR off Hwy 412.
This is not a remote work position.

Responsibilities

Communicate with customers to capture and relay shipping and order instructions
Enter load details into dispatch software
Schedule pick-up and delivery appointments based on customer needs
Provide updates on service, equipment availability, and shipment status
Track drivers and loads to ensure timely deliveries
Interact with customers and drivers professionally and courteously
Monitor shipments and collaborate with Dispatch to minimize fines and late fees
Ensure compliance with HOS and DOT regulations
Obtain and enter directions for shippers and consignees into dispatch software

Fill out our short form and a recruiter will contact you.

Do you have customer service experience?

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